App Governance Accelerator 3.2: Turning Application Governance into an Auditable, Automated Discipline

Application governance inside Microsoft Entra ID has officially crossed a threshold. What used to be a periodic review exercise has become a continuous operational responsibility, tied directly to security outcomes, audit readiness, and change management discipline.With App Governance Accelerator 3.2, we focused on one core theme: making application governance provable, automated, and operationally aligned with how enterprises work.

This release closes critical gaps between identity governance, workflow automation, and enterprise change processes. For identity and security teams managing thousands of applications, service principals, and OAuth permissions, 3.2 is designed to reduce manual friction while increasing confidence, traceability, and accountability.

Below, we will walk through the major themes of the release, starting with the flagship capabilities that define App Governance Accelerator 3.2.

Flagship Focus: Auditable Governance Through ServiceNow Change Integration 

ServiceNow Change Request Integration via Email-Based Ingestion (Enterprise Tier) 

One of the most requested capabilities from enterprise customers has been a clear, auditable trail between governance decisions and approved operational changes. App Governance Accelerator 3.2 delivers this through ServiceNow change request integration using email-based ingestion. 

By integrating with ServiceNow, all of the actions taken by App Governance Accelerator workflows are logged in ServiceNow via email integration. 

Many identity governance tools can trigger actions, but few can prove how those actions were approved, tracked, and executed within enterprise change processes. In regulated industries, that gap becomes a risk in itself. 

With email-based ingestion, ServiceNow can be configured to: 

• Create new change requests automatically when a governance workflow reaches an approval stage 

• Update existing change records as workflows progress or decisions are made 

• Maintain a full audit trail linking Entra application changes back to governance evidence 

This approach is especially powerful because email remains the most common integration surface across identity workflows. Whether approvals originate from App Governance Accelerator, administrators, or downstream systems, ServiceNow acts as the authoritative system of record. 

The result is a closed-loop governance model: 

• App risk or policy violations are detected 

• Automated workflows initiate review and remediation 

• Change requests are created and tracked in ServiceNow 

• Audit evidence is preserved without manual intervention 

For enterprise customers, this capability fundamentally changes how identity governance aligns with IT service management. Governance is no longer an overlay; it becomes part of the operational fabric. 

Expanding Governance Visibility: Credential Management Reports in Standard Edition

Another major step forward in 3.2 is the expansion of credential management reporting into the Standard Edition, including alerting capabilities. 

We have heard many organizations report that their user’s productivity was interrupted due to having a credential expire on a business-critical app. The ENow App Governance Accelerator Professional tier prevents this from occurring by proactively alerting you and your team before a cert expires. Additionally, it included our app credential report pack that makes managing and governing credentials easy and seamless. We are happy to announce that both the alerting capability and the report pack have been added to the Standard tier, making it affordable for any organization to prevent their users’ productivity from being impacted due to credential expiration. 

Credentials remain one of the most common sources of risk for Entra applications, especially long-lived secrets and certificates tied to unattended access. Previously, deeper credential visibility was primarily associated with higher tiers. 

With this release, Standard Tier customers now gain:

• Credential management reports surfaced directly in governance workflows 

• Alerting on risky or expiring credentials 

• Earlier detection of access paths that often go unreviewed 

This change reflects a core belief behind App Governance Accelerator: foundational visibility should not be gated when it directly impacts security posture. By expanding credential reporting, organizations can identify risk sooner and remediate issues before they become incidents. 

Workflow Maturity: Better Feedback, Branding, and Precision

App Governance Accelerator 3.2 also improves how workflows communicate, collect feedback, and fit into customer environments. 

Free-Form Questions in Automated Workflow Feedback Loops (Enterprise Tier)

Governance decisions often require context that cannot be captured by predefined responses alone. This release adds the ability to include free-form questions within automated workflow feedback loops. 

This allows reviewers to: 

• Provide rationale for approvals or rejections 

• Document compensating controls or exceptions 

• Capture context that becomes part of the audit record 

The result is governance that reflects real-world decision-making rather than checkbox compliance. 

Customer Branding for Workflow Email Notifications (Enterprise Tier)

To support internal trust and adoption, customers can now enable custom branding for workflow email notifications. Emails sent as part of governance workflows can align with organizational identity, reducing confusion and increasing stakeholder response rates. 

More Control Over What Gets Scored and Reviewed

Large Entra environments often include built-in Microsoft applications and known low-risk apps that can distract from meaningful governance work. App Governance Accelerator 3.2 introduces several controls to sharpen focus: 

• Toggle the inclusion of Microsoft built-in apps in Unified App View reports (Professional and higher) 

• Exclude specific applications from the scoring methodology (Professional and higher) 

• Adjust Enterprise update frequency to hourly, ensuring near real-time visibility for large tenants (Enterprise) 

These changes help teams prioritize what matters, without losing visibility where it counts. 

Streamlining Daily Operations and Remediation

While less visible individually, several enhancements in 3.2 improve day-to-day efficiency for administrators and identity engineers. 

These include: 

• Sorting application cards from worst score to best, with informational cards moved to the bottom, helping teams triage risk faster 

  
  

• A reduced left-hand navigation width for improved usability 

• Filters to show disabled Enterprise Applications or Service Principals 

• More granular control over administrator role assignments, including Administrator, Read Only, and Identity Engineer roles (Enterprise) 

Each of these refinements reflects direct customer feedback from teams managing governance at scale. 

What App Governance Accelerator 3.2 Represents

This release reinforces a clear direction for ENow App Governance Accelerator. 

Application governance is no longer just about discovering risk. It is about proving control, automating response, and integrating existing enterprise processes. 

With ServiceNow change integration, expanded credential visibility, and more mature workflows, App Governance Accelerator 3.2 moves identity governance from a reactive posture into an operational discipline that security, identity, and audit teams can rely on. 

For organizations navigating Entra application sprawl, OAuth abuse, and non-human identity risk, 3.2 is designed to meet you where you are, while setting a foundation for where governance needs to go next. 

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